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Titanium White in Bulk - 1-5 gl sizes now available!

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Lost or damaged shipment

At gaffrey art material, we understand that a lost or damaged package can be frustrating. We are here to assist you in filing a claim and resolving the issue as quickly as possible. Please follow the steps below to file a claim for a lost or damaged package:

Step 1: Contact the Carrier

If you believe that your package has been lost or damaged during transit, the first step is to contact the carrier directly. The carrier is responsible for the safe delivery of your package, and they will have the necessary information to initiate a claim.

If your order qualified for free shipping, log in to your account and click the orders tab to find your order number with shipment details or search your inbox with your order number in the subject line.

UPS File a claim 

USPS File a claim

Fedex File a claim

Step 2: Gather Documentation

Before contacting the carrier, make sure to gather all the necessary documentation to support your claim. This may include:

  • Order number
  • Tracking number
  • Proof of purchase
  • Photos of the damaged package or item

Having this information readily available will help expedite the claim process.

Step 3: Contact Gaffrey Art Material

Once you have initiated a claim with the carrier, please contact our customer support team at

In your email, include your claim number provided by the carrier. This will allow us to assist you further and ensure a smooth resolution to the issue.

You have to file a claim with the carrier first. gaffrey art material will not do this part for you!

Step 4: Follow Carrier's Instructions

Follow any instructions provided by the carrier regarding the claim process. They may require additional documentation or evidence to support your claim. Be sure to provide all requested information promptly to avoid any delays in the resolution of your claim.

Step 5: Resolution

Once the carrier has processed your claim, they will provide a resolution, which may include reimbursement for the lost or damaged package. If the claim is approved, the carrier will communicate the next steps to you. Please note that the resolution is determined by the carrier's policies and procedures.

If you have any further questions or need assistance throughout the claim process, please do not hesitate to reach out to our customer support team at We are here to help and ensure that you have a positive experience with Gaffrey Art Material.


We totally understand. Filing a claim is a real pain. As a small business, we can't just eat the cost big stores like Amazon do. We can't skip the claim process and just pay you back. And even if you do file a claim, there's no guarantee you'll get any money from the shipping company. Just so you know, we have no control over how they handle things. They'll ask us for info to double-check your claim, but after that, it's all up to them. Sorry for any hassle this may cause. Thanks for being cool about it.