Acrylic paints are subject to freeze in temperatures below 32 degrees during transit. gaffrey art material is NOT responsible for any damage. We offer insulated packaging that helps but is not a guarantee. Please be aware of your climate before placing an order. We'll hold orders with a future ship date but please let us know in the order notes.
The paint froze, had to wait a day to use it.
Why do you never answer the E mails sent to you?
The paint came all wrapped up in two boxes separated by bubble wrap and then the special foil bubble wrap to keep from freezing. I was impressed, it did the job and my precious paint was safe❤️
Love the paint! It is so much fun to work with, if your thinking about getting it, do yourself a favor and just do it❤️
So glad I did freezer protection. At the time we were hit with ice, snow, and cold and mail delays. Thanks for offering that choice!!!
Being in Canada I have been worried to order paint in the winter because of the freezing. But as there was a sale I just couldn’t pass it up. I also looked at the weather forecast for the next 10-14 days and it seemed like a time that we were staying under the 10*C mark so I pulled the trigger. The package arrived layered in the silver bubble wrap insulation packaging. The staff had wrapped it around each item individually and it was sealed. Then it was in the box. The box didn’t stay on my doorstep more than five min. It was cool but nothing appeared to freeze and the wrapping did its job for protecting my items on transit. It worked out. If it was a folder week however I would still hold off. This week week ranged around -6* to -10*C